Wednesday, December 27, 2006

How Did I Know With Absolute Certainty That Best Buy Would Fuck Up?

...because it's Best Buy, of course.

So, through Saturday, 12/30, every season of '24' on DVD is $19.99 at Best Buy, which, after careful analysis, I determined to be less than a dollar an episode.

I'd seen it in the Sunday circular (which comes on Saturday), so I checked the Web site just after midnight on Sunday, and when it showed up at the correct price, I bought seasons 2, 3, and 5, choosing to pick up at my local store.

I went to pick it up today (they'll hold it for 8 days).

Naturally, after standing in line at customer service (so much for the special store pickup line), then watching them root around in the cabinets, they could only find season 5 from my order, with no sign of seasons 2 or 3 (and of course, it was sold out in the store, which was why I bought it online in the first place). Presumably, they sold it to someone else.

What would Jack Bauer have done? Probably shot some people in the thigh, while yelling, "We're running out of time! You've got to trust me!" which wasn't really an option for me.

So, I took season 5 and got a raincheck for seasons 2 and 3 (if you want to get it at that price too, just get a raincheck). I'll need to keep a close eye on my next credit card statement to make sure they didn't charge me for the other 2.

As a coda, though, when I came home, I saw that I already owned season 3. (I don't really remember the season numbers, just the storylines: 1. Senator Palmer. 2. Nuke LA. 3. Virus. 4. Marwan (that was an especially complicated one). 5. Sentox Nerve Gas.)

So I would have been making a return trip in any case, because of my own dumbness. However, it doesn't excuse Best Buy's failure in this case.

On a side note, I may not be the best manager in the world, but I'm pretty sure you shouldn't throw your employees under the bus to save face in front of a customer, even if they are "retarded."

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2 comments:

ally said...

best buy does have awful employees. if their prices weren't decent, i wouldn't go back. nowadays, i do the research before i enter the store. saves my sanity and their lives.

Joelogon said...

What they had to do was so maddeningly easy -- look at the purchase order; pull the 3 items from the existing stock, tape the printout to each DVD set, rubber band the three sets together, put the bundle on a shelf (alphabetical by last name would be helpful, but not mandatory), and wait for me to come pick it up. We used to do holds like this at the bookstore, and this was practically before computers.